Legal

The data controller for personal data collected through this website is DYNAMO, with registered address at Francisco N. de Laprida 771, 7th floor, B1638 Florida, Buenos Aires, Argentina. For privacy and data protection inquiries, you can contact us at legal@dynamo.tech.

In the operation of this website, DYNAMO may collect the following categories of personal data:

• Browsing data: IP address, browser and device type, operating system, pages visited, visit duration, traffic source, and anonymized interaction data through cookies and similar technologies.
• Contact form data: name, email address, company, role or position, country, and the content of the message sent through our form.
• WhatsApp data: if the user contacts us through WhatsApp, we will collect the phone number and conversation content to the extent necessary to respond to the inquiry.

Personal data collected is used exclusively for the following purposes:

• Responding to commercial inquiries and information requests received through the contact form or WhatsApp.
• Improving the browsing experience and website performance through anonymized statistical analysis.
• Sending commercial information about our services, only when the user has given express consent to receive it.
• Performing web traffic analysis (analytics) to understand usage patterns and optimize content.

The processing of personal data is based on the following legal grounds, as applicable:

• Consent: for the use of non-essential cookies and sending commercial communications.
• Legitimate interest: for web traffic analysis and continuous improvement of the site.
• Pre-contractual execution: for managing and responding to inquiries received through the contact form.

This website uses the following categories of cookies:

• Essential cookies: necessary for the basic functioning of the site, including the user's language preference.
• Consent cookies: store the user's choice regarding the acceptance or rejection of cookies.
• Analytics cookies (Google Analytics 4): collect anonymized information about website usage, including pages visited, session duration, and traffic sources. This data is processed in aggregate form.
• Functional cookies: enhance the user experience by remembering browsing preferences.

Users can manage their cookie preferences at any time through the consent banner or their browser settings.

DYNAMO does not sell, rent, or trade users' personal data to third parties under any circumstances. Data may be shared only with the following service providers, to the extent necessary for the operation of the site:

• Google Analytics (Google LLC): for statistical analysis of web traffic.
• Vercel Inc.: as the hosting and infrastructure provider for the website.

These providers act as data processors and are contractually obligated to process data in accordance with this policy and applicable regulations.

Given the global nature of our operations, personal data may be transferred and stored on servers located in the United States (Vercel) and Argentina. These transfers are carried out with appropriate safeguards, including approved standard contractual clauses and compliance with applicable data protection regulations in each jurisdiction.

DYNAMO implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or destruction. These measures include:

• Data encryption in transit using TLS (Transport Layer Security) protocol.
• Data encryption at rest.
• Access restricted exclusively to authorized personnel.
• Security measures aligned with industry corporate standards.

Personal data is retained for the following periods:

• Contact form data: two (2) years from the last interaction, unless the user requests earlier deletion.
• Cookies: depending on the cookie type, between session duration and a maximum of thirteen (13) months for analytics cookies.
• Server logs: ninety (90) days.

In accordance with applicable legislation, the user has the right to:

• Access: request confirmation of whether their data is being processed and obtain a copy.
• Rectification: request the correction of inaccurate or incomplete data.
• Erasure: request the deletion of personal data when it is no longer necessary for the purpose for which it was collected.
• Objection: object to the processing of their data in certain circumstances.
• Portability: request the delivery of their data in a structured, commonly used format.

To exercise any of these rights, the user may send a request to legal@dynamo.tech, indicating their full name and the right they wish to exercise. DYNAMO will respond within a maximum of thirty (30) business days.

This privacy policy is governed by the legislation of the Argentine Republic, in particular:

• Argentina: Law 25,326 on Personal Data Protection and its regulatory provisions, including the dispositions of the Agency for Access to Public Information (AAIP).
• European Union: for users located in EU or EEA member states, the General Data Protection Regulation (GDPR - Regulation EU 2016/679) additionally applies.
• Brazil: for users located in Brazil, the Lei Geral de Protecao de Dados (LGPD - Law 13,709/2018) additionally applies.

DYNAMO reserves the right to modify this privacy policy at any time. Modifications will be published on this page with an indication of the last update date. Users are encouraged to review this page periodically.

By accessing, browsing, and using the DYNAMO website (hereinafter, "the Site"), the user agrees to be bound by these Terms of Service. If you do not agree with any of these terms, you should refrain from using the Site. Continued use of the Site after the publication of modifications to these terms constitutes acceptance of such modifications.

The Site is an informational medium about DYNAMO and its DYNAMO Journeys platform, an omnichannel orchestration solution designed for telecommunications operators. Through the Site, users can obtain information about our products and services, access institutional and commercial content, and contact our team.

The Site does not constitute a sales offer or contractual commitment. The specific conditions for service provision are governed by individual contracts entered into with each client.

All content on the Site, including but not limited to text, graphics, images, logos, icons, design, navigation structure, source code, software, and data compilations, is the exclusive property of DYNAMO or its licensors and is protected by applicable intellectual property laws.

The DYNAMO brand, the DYNAMO logo, and all related marks are registered trademarks or exclusive-use marks of DYNAMO. Their reproduction, distribution, public communication, or transformation without prior written authorization from DYNAMO is prohibited.

The user is authorized to use the Site exclusively for the following purposes:

• Informational browsing about DYNAMO products and services.
• Commercial contact through the forms and channels enabled on the Site.
• Downloading public materials expressly made available for that purpose (brochures, technical documents, etc.).

Without prior written authorization from DYNAMO, the following is expressly prohibited:

• Scraping, crawling, or automated content extraction from the Site using bots, spiders, or other automated tools.
• Reverse engineering, decompiling, or attempting to obtain the source code of the Site or any underlying technology.
• Using the Site's content for competitive purposes or to develop products or services similar to DYNAMO's.
• Reproducing, duplicating, copying, distributing, or exploiting any part of the Site for commercial purposes without authorization.
• Attempting to access restricted areas of the Site or circumventing implemented security measures.

Information provided by the user through the Site's forms will be processed in accordance with our Privacy Policy. The user declares that the data provided is truthful, current, and complete, and commits to keeping it updated.

The Site may contain links to third-party websites. These links are provided solely for the user's convenience. DYNAMO does not control, endorse, or assume any responsibility for the content, privacy policies, or practices of third-party websites. Access to such sites is at the user's sole risk.

The Site is provided "as is" and "as available." DYNAMO does not guarantee that the Site will be available uninterruptedly, error-free, or secure at all times. To the extent permitted by applicable law, DYNAMO shall not be liable for:

• Direct, indirect, incidental, or consequential damages arising from the use or inability to use the Site.
• Temporary service interruptions due to maintenance, updates, or force majeure.
• Inaccuracies or omissions in the content published on the Site.

These Terms of Service are governed by the laws of the Argentine Republic. For any dispute arising from the use of the Site, the parties submit to the exclusive jurisdiction of the Ordinary Courts of the Autonomous City of Buenos Aires, Argentine Republic, waiving any other jurisdiction that may correspond to them.

For inquiries related to these Terms of Service, the user may contact us at legal@dynamo.tech.

DYNAMO maintains a compliance program designed to ensure adherence to data protection and telecommunications regulations in all jurisdictions where we operate. Our approach adapts to the specific requirements of each country, ensuring that data processing operations comply with applicable local regulations.

DYNAMO complies with the following regulations, by jurisdiction:

• Argentina: Law 25,326 on Personal Data Protection and its regulatory provisions, Dispositions of the Agency for Access to Public Information (AAIP), and applicable telecommunications regulations (ENACOM).
• Europe (Spain, Greece, and others): General Data Protection Regulation (GDPR - Regulation EU 2016/679), including legal basis requirements for processing, data subject rights, impact assessments (DPIA), and breach notification.
• Brazil: Lei Geral de Protecao de Dados (LGPD - Law 13,709/2018), including consent requirements, data subject rights, and reporting obligations to the Autoridade Nacional de Protecao de Dados (ANPD).
• Africa: applicable local data protection laws in each country of operation, including the Data Protection Act of Ghana (DPA 2012, Act 843), the Protection of Personal Information Act of South Africa (POPIA), and equivalent regulations in the other jurisdictions where we operate.

DYNAMO implements a comprehensive information security framework that includes:

• Data encryption in transit (TLS) and at rest.
• Role-based access controls with enhanced authentication.
• Continuous system monitoring and anomaly detection.
• Periodic security audits, both internal and external.
• Ongoing staff training on information security and data protection.

In the provision of services to telecommunications operators, DYNAMO acts as a data processor for subscriber data. This means that:

• Subscriber data is processed exclusively under the instructions of the Telco operator (data controller).
• DYNAMO does not use subscriber data for its own purposes or share it with third parties, except under express instruction from the operator.
• Upon termination of the contractual relationship, data is returned or securely deleted, as agreed with each operator.

DYNAMO maintains a strict policy regarding the use of artificial intelligence tools and language models (LLMs):

• Confidential information from clients, operators, or subscribers is not uploaded to public AI or LLM tools.
• The use of AI tools for internal tasks is regulated and subject to approval, ensuring data confidentiality is not compromised.
• All staff receive training on the responsible use of AI tools in the corporate environment.

DYNAMO has a security incident response plan that includes:

• Notification to affected clients without undue delay after the detection of a security incident affecting personal data.
• Notification to competent data protection authorities within the legally established timeframes (72 hours under GDPR, when applicable).
• Investigation, containment, and remediation of the incident.
• Complete documentation of the incident, including causes, impact, and corrective measures adopted.

For inquiries, reports, or requests related to compliance, data protection, or information security, the user may contact our team at compliance@dynamo.tech.