Give your CVM team full control
Self-service SaaS platform. Your team builds, launches and measures omnichannel journeys without depending on anyone.
What can your team do with Journeys?
6 capabilities that give your CVM team full autonomy over omnichannel commercial operations.
Build visual drag & drop journeys
Design omnichannel flows with fallback logic, waits, decisions, and branching. No code, no IT.
Set triggers from your infrastructure
Real events from HLR, Billing, and CRM automatically trigger journeys: data expiration, top-up, zone change.
Segment with AI and affinity clusters
Machine learning models build dynamic audiences based on usage, behavior, and prior results.
Launch campaigns in 4 modes
Single-channel, programmatic A/B testing, real-time events, and full journeys. All from one Campaign Manager.
Define rules: windowing, anti-spam, prioritization
Full control of frequency, blacklists/whitelists, channel prioritization, and impact limits per user and period.
Measure the full funnel: intent → actual sale
End-to-end analytics: from intent to conversion and actual sale, segmented by channel, product, and automation.
Your team configures, executes, and measures. No technical intervention.
Full autonomy for the CVM team — from audience creation to results analysis.
8 use cases for your operation
Each case orchestrated with real triggers, intelligent segmentation, and end-to-end measurement.
Plan migration
Detect users with higher usage and offer an upgrade at the right time.
Data expiration
Offer upgrades before they run out of data, with timing based on real usage.
Churn prevention
Identify portability signals and act proactively with retention offers.
SIM/eSIM onboarding
Guide new users through their first experience with automated activation journeys.
NPS improvement
Re-engage dissatisfied users with personalized offers based on history.
Top-up incentives
Trigger top-ups with contextualized promotions based on profile and timing.
Terminal cross-sell
Offer complementary devices based on usage profile and segment affinity.
Retention & loyalty
Reward loyalty with exclusive benefits and automated recognition journeys.
Direct integration with your infrastructure
DYNAMO Journeys natively connects with the Telco's core systems to activate real data in every campaign decision.
Journeys
HLR
SIM status, device type, zone, real-time network status.
Billing
Balance, billing cycle, usage, active plan, renewal date.
CRM
Customer profile, interaction history, NPS, commercial segments.
SDP
Product catalog, provisioning, VAS service activation.
LBS
Geolocation for location-based and geographic context campaigns.
CDRs
Call and data records for usage and affinity analysis.
Real results
Operators in Latin America and Africa already use Journeys to empower their CVM teams.
Tier 1 Operator — LATAM
22% end-to-end conversion in omnichannel campaigns
Full CVM operation with HLR and Billing triggers, AI segmentation, and automated journeys via SAT Push + WhatsApp.
Leading Operator — Chile
+67% improvement with AI segmentation
Affinity cluster implementation with machine learning, improving targeting in plan migration campaigns.
Operator — West Africa
8.3% conversion with anti-spam control
Rules engine with windowing and frequency capping ensuring conversion without saturating the user base.
Your team deserves the best platform
Schedule a demo and discover how CVM teams at leading operators manage their omnichannel campaigns from Journeys.