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DYNAMO Journeys

Omnichannel orchestration powered by AI

Connect your infrastructure, capture real-time events, build AI-powered audiences, and activate automated journeys across every channel. All from a single platform.

+500M
users/month
+20
Telcos
8+
channels
22%
avg. conversion
The problem

Sound familiar?

Siloed channels

Each channel runs on its own tool with no unified subscriber view or team coordination.

Manual campaigns

Your team spends weeks setting up campaigns that should take minutes. No real automation.

Zero visibility

You don't know what works, what doesn't, or how to measure the real impact of your communications.

How we solve it

One platform for your entire CVM operation

DYNAMO Journeys unifies all your channels, automates orchestration with smart business rules, and gives you full funnel visibility — from trigger to conversion.

8+ channels orchestrated from a single place
Automated journeys with real-time triggers
Full-funnel analytics with actionable KPIs
Journey Builder

Build visual journeys in minutes

Drag, connect and publish. That simple.

Journey Builder — Prepaid to Postpaid Migration
Live
Triggers
Quota end
Data plan depleted
Expiry
Plan expires in 3 days
New customer
Signed up 24h ago
Portability
Request detected
Main action
AI Dynamo Brain
SAT Push
Migration Offer
"Switch to Postpaid and get 50GB + free Netflix"
delivery89%
Conditions
Accepts
Conversion + SMS
conv.22%
Declines
WhatsApp 50% OFF
CTR18%
Not delivered
SMS fallback
delivery94%
Results
Upsell
ARPU +$2.4
ARPU+$2.4
Retention
Win-back 67%
win-back67%
Fallback OK
Message delivered
sent91%

This is just an example. With DYNAMO Journeys, your team builds journeys like this in minutes.

Try it live
Channels

8+ channels orchestrated from one place

Each channel with its own rules, metrics and fallback logic. Orchestrated in a single journey.

Star channel

SAT Push

Native SIM-level notifications. No app, no internet. The channel with the highest reach and deliverability on the market.

Click to SMSCallBrowserUSSD

WhatsApp

Rich messages with buttons, lists and carousels. Ideal for interactive conversations.

RCS

The future of SMS. Carousels, buttons and rich media directly in the messaging app.

SMS

The universal channel. Reaches every device regardless of technology.

Email

Detailed communications with responsive design and full tracking.

Instagram DM

Automated replies and campaigns in the DM most used by young audiences.

Messenger

Chatbots and automated flows on Facebook Messenger for support and sales.

USSD

Interactive menus on basic devices. Perfect for emerging markets.

Platform

6 capabilities that transform your operation

Everything your CVM team needs, integrated in a single platform.

Full orchestration

Coordinate 8+ channels with priority, fallback and timing logic. Every subscriber gets the right message, on the right channel, at the right time.

  • WhatsApp, SAT Push, RCS, SMS, Email, USSD, Instagram DM, Messenger
  • Automatic fallback if the primary channel fails
  • Prioritization by cost, deliverability or user preference
01/06

Statistics & KPIs

Measure the entire funnel: from send to final conversion. Real-time dashboards with the KPIs that matter.

  • Funnel: Intent → Sent → Delivered → Read → Click → Conversion
  • Performance comparison by channel
  • BI export and automated reports
02/06

Behavior-based triggers

Detect network, billing and behavioral events in real time. Every event becomes an engagement opportunity.

  • Network events: quota end, zone change, roaming
  • Billing events: top-up, expiry, overdue
  • Behavioral events: low NPS, churn risk, portability
03/06

Rules engine

Control when, how and to whom you send. Business rules that protect subscriber experience and revenue.

  • Windowing: allowed hours by region and channel
  • Anti-spam: maximum frequency per subscriber
  • Blacklist/Whitelist: granular audience control
  • SDP Billing and bandwidth management
04/06

Campaign Manager 4-in-1

Four modes in one engine: single, programmatic, event-based and full journeys.

  • Single: one-shot campaigns to specific audiences
  • Programmatic: automated by schedule and rules
  • Event-based: triggered by real-time events
  • Journeys: multi-step flows with conditions and branching
05/06

Copilot AI + RTB

AI that optimizes in real time: predictive segmentation, content personalization and smart bidding.

  • Predictive segmentation with machine learning
  • Automatic time and channel optimization
  • RTB (Real-Time Bidding) to maximize conversion per cost
  • Personalized content generation with AI
06/06
Triggers + Rules

Smart decisions based on behavior

We detect real-time events from your infrastructure and activate the right channel with the business rules you define.

We detect a use case
New customer
Data quota end
Low balance
VAS services
Purchases/Benefits
Missed calls
User profile
API + Marketing Rules
Windowing
Blacklist
Whitelist
Anti-spam
User Profile + AI Segmentation
Channel / Service
RCSPersonalized offer

Plan Premium 50GB

$15/mes

Activar

Pack Familiar 20GB

$25/mes

Ver más
Delivered
SAT Push

OPERADOR MÓVIL

Your data quota is up. Buy 5GB for $3. Reply OK to activate.

Cancel
OK
Delivered
SMS

DYNAMO: Top up $10 and get 3GB bonus + unlimited calls for 7 days.

14:32

Delivered
Analytics

Measure the entire funnel in real time

From send to conversion. Every step measured, every channel compared.

Analytics Dashboard — Campaign: Migration Q1 2026Live

Conversion funnel

Sent1.4M
Delivered1.2M
Read648.6K
Replied28.8K
Clicks120.8K
Conversions27.2K

Conversion by channel

SAT Push2.8%
WhatsApp2.3%
SMS0.9%
Email0.9%
Case studies

Real results with Telcos

These are real metrics from operators that already transformed their CVM operations with DYNAMO.

22%
average conversion
Tier 1 Operator — LATAM

Increased conversion of upsell campaigns using SAT Push + WhatsApp with automated journeys.

4%
campaign CTR
Leading Operator — Chile

Sustained click-through rate in retention campaigns with RCS and predictive segmentation.

USD 2M+
incremental revenue
Operator — South Africa

Additional revenue generated in 12 months with DYNAMO Journeys and channel optimization.

Your team deserves the best platform

Schedule a personalized demo and discover how Journeys can transform your operation in weeks.

+20 Telcos already transformed their operation