Detects insights quickly and observes trends
to make smart decisions
based on data
Detects insights quickly and observed trends to make smart decisions based on data
KPI's targeted to a rapid decision-making, according to results: evaluate the actions and performance of your equipment operators in real-time.
Displays the status of the talks, BMT (mean Time of Operation of the operator), Peak traffic, average waiting Time, Level of service, and many more key indicators.
Why choose Dynamo Studio?
Easy and fast implementation solution through a cloud-based interface.
Our team of experts will guide and advise you every step of the way.
Powerful integrations tailored to each business.
We are Customer-Oriented: we guarantee the best support for our clients.
HSM templates that speed up operations.
Personalized outbound (push) campaign delivery through multiple channels.
Easy-to-read statistics to optimize your strategy.
Easy-to-build chatbot flows, no coding required, providing 24/7 customer service.
70+ Companies Trust Us
To understand the behavior of your customers is key
76%
Provide an omnichannel experience ensures greater satisfaction.
15%
buyers is simple to get help when buying online.
Offer multiple channels of contact unified simplifies your experience and increases the chances of purchase.
15%
highest income in the custom marks.
Recognize the client at the moment and adapt to their needs is the kick to provide the customer best.
61%
people would switch to a competitor after a negative experience.
Take care of the client through the entire Customer Journey and solve their problems in an efficient way is crucial to build customer loyalty.
To understand the behavior of your customers is key
76%
Provide an omnichannel experience ensures greater satisfaction.
88%
consumers believe that the quality of the experience is just as vital as that of their products or services.
Iteractuar through messages outbound from a professional manner, it builds a very positive experience for the consumer.
15%
highest income in the custom marks.
Recognize the client at the moment and adapt to their needs is the kick to provide the customer best.
73%
customers expect companies to understand their needs and expectations.
Send custom campaigns based on their behaviour and preferences will feel listened to, and will increase the engagement with the brand.
Frequently asked questions
The module metrics collects data from various sources within the platform Dynamo Studio, including the Contact Center, the Campaign Manager, and Chatbot Builder, providing a consolidated view of operations omnicanal. This allows a detailed assessment of performance according to the goals and KPIs set.
The module metrics of the Contact Center presents metrics in real-time and historical, with key data such as the TMO, waiting time, the rate of resolution, customer satisfaction, and other relevant indicators to evaluate the efficiency and the quality of the service.
The module metrics provides visualizations specific to the Campaign Manager, allowing detailed monitoring of the metrics of campaigns sent as conversions and overall performance, facilitating informed decision-making.
In connection with the Chatbot Builder, the module metrics provides data on the interaction of the Chatbot and flows created, as an open session, a closed session per user, sent and received messages and many more, allowing continuous adjustments to improve the experience.
The dashboards are designed to be visually appealing and easy to understand. Graphics intuitive and clear summaries allow for quick identification of trends and patterns, facilitating the extraction of insights valuable.
Do you want to try Dynamo Studio?
Talk to our experts and schedule a FREE demo to see Dynamo Studio in action.
